Our Solutions for Casinos
Vivital Enterprises’ innovative technology, Dominic, is easily integrated into the existing systems and allows the gaming industry to maintain the balance between economic mission and social responsibility.
Customer satisfaction plays such a important role in determining whether a player will be repeat business, and steady revenue, for the casino industry. The large majority of visitors to casinos will leave with less money than they came in with, so it’s important to leave them with an overall positive gaming experience and keep them coming back for more. By empowering the player with our services and turning every game into a learning experience, their expected outcome is not just making money, but gaining knowledge and wisdom. Dominic would also provide improved and quicker customer service by providing automatic service calls and chip requests for players. Both of these services make the game faster and more efficient by decreasing the inconvenience of shouting and game interruption. Other real-time benefits would be automatic time-call devices for slow-players and dealer supervision to use for better training of the new or slow dealers, scheduling, and dealer performance assessment. Dominic also solves one of the biggest problems with dealers and tables: the chip count. How many chips were bet, how much is the side pot, etc., can all be automatically displayed. This would not only speed up the game, but could provide interesting info such as average pot and average number of players seeing the flop.
A great side benefit of using Dominic would be tournament table management. Currently, the table and player management of tournaments is done on an ad hoc basis and is very subjective. The right algorithm could be developed/captured and then implemented automatically as the input data, such as what seat is empty and which player has how many chips. All of these solutions will contribute to the entertainment value of tournaments, which would translate into more participants and naturally, more revenue.
Dominic enhances the security of a casino in several ways. Using RFID technology, every action of the dealer, player and even their surroundings is monitored. This information is obtained by our feedback system which allows a casino to know exactly how much money is in the pot, what cards are being dealt to the player and how many players are at the table. Thus, if there are any discrepancies, Dominic is able to detect them as they happen and send an alert. Also, we can deliver improved services to casinos by providing a much higher control of operations. Instead of having employees performing certain tasks, our software would do so without getting exhausted, distracted or lazy and with no errors.
In respect to the social responsibility of casinos, Dominic technology is able to both identify and offer automated advice, help, and analysis which will help thousands of people who are in need of help but were always too afraid to ask. Casino staff are relieved of having to identify and approach players at risk and there are no more face-to-face meetings, shame, hard talks, or hide-and-seek games. Imagine the world of good we could do by pinpointing troubled and problematic players. Also, the data in its anonymous form can be given to leading researchers in the field of gaming research to further our understanding of gambling addiction.
Usually there are many obstacles when businesses are faced with adapting to a new technology or product such as major installations and training programs for employees. Both of these can both be very complicated, time consuming, inconvenient, and expensive. However, with our core technology, Dominic, businesses avoid this hassle because we work with technology that is already in use. We also integrate our invention into every type of gaming system, whether it is online, tabletop, video machine, or the new video tabletop.